Returns Policy

4 CANCELLATIONS AND RETURNS

4.1 You may cancel your order for any item purchased on this website and receive a full refund (excluding costs in respect of postage and packaging). To do so, you must:

4.2 advise us by email or post within seven working days of delivery of your item(s), quoting your order number.

4.3 Take reasonable care of the item(s); leaving all item(s) intact. The item(s) should be returned in originally packaging.

4.4 Return the item(s) to us as soon as possible but no longer than 14 days from the date of delivery. When returning an item, please include the reason for return. Please ensure you obtain a Certificate of Mailing from the Post Office. Balman Gallery Ltd does not accept responsibility for the loss of packages sent back to us by a customer; therefore, we encourage you to return your items using recorded delivery. Proof of postage and recorded delivery receipts need to be retained by the customer. You will be responsible for the cost of returning the item(s) to us unless the items are faulty.

4.5 Goods damaged when being returned will not be refunded and we therefore strongly recommend that items be insured when returned.

4.6 For larger and/or delicate items please contact us to advise on appropriate courier services.

4.7 Certain products are not covered by our returns policy. These include any commissioned or made to order products.

4.8 Your statutory rights or those regulated by the Consumer Protection (Distance Selling) Regulations 2000 are not affected.

4.9 Please allow 30 days from receipt by us of your item for your refund to be processed. We swill normally refund using the same payment method used to purchase the goods.